Customer Experience Associate

Warby Parker is a transformative fashion brand offering designer eyewear at a revolutionary price while leading the way for socially-conscious businesses.  We strive to deliver an extraordinary shopping and ownership experience, and as a Customer Experience Associate, this will be your specialty. You will kill customers with kindness and knock their socks off every day with absolutely stellar service!

Since all work and no play makes a dull office, we’re thoroughly committed to infusing our days with food, surprises, brain-stimulating activities and, when appropriate, costumes. As a team member at Warby Parker you can look forward to catered lunches three times a week, company outings, guest speakers, and all sorts of other goodness.

What you'll do:

• Deliver above-and-beyond customer service through phone, email, live chat, social media and in person
• Come up with ways to improve our service, streamline our processes, and better serve our customers
• Think creatively about ways in which we can optimize each customer’s experience
• Master our internal management system in order to efficiently and effectively process sales orders and maintain customer relationships
• Channel customer insights to all areas of the business such as technology, marketing, design and product

Who you are:

• A recent college graduate who has continuously proven yourself academically and is eager to learn and grow with Warby Parker
• A workhorse with a "no task is too small" attitude
• Energetic, kind, sincere, patient, and adaptable
• Smart and organized to the point of neuroticism
• Eager to learn every single day
• Positive, positive, positive!
• Driven by an entrepreneurial spirit
• Generally awesome 

Growth opportunities: 

We believe that we’re all responsible for each other’s professional and personal growth, and we work hard to create an environment where our team will flourish. For star employees, there will be tremendous opportunity to take on increased responsibilities and grow professionally with Warby Parker. 

Other details:

Possible shifts:

• Mon-Fri 9am-6pm
• Mon-Fri 12pm-9pm (Two-week rotation)

*CX Associates work the late shift once every few months for two week increments.

Some benefits and perks of working at Warby Parker:

• Catered Lunch (Tuesday, Wednesday, Thursday)
• Cell Phone Stipend
• Health/Vision/Dental
• Free Eyewear (Discounts for friends and family!)
• Free Gym Membership
• Bagel Wednesdays!
• Happy Hour (Thursdays)
• Quarterly Team Outings