Office Support Engineer

Warby Parker is a transformative fashion brand offering designer eyewear at a revolutionary price while leading the way for socially-conscious businesses. We're seeking an vibrant engineer who will support the organization in a way that enables our company to succeed. You'll be working in a fast-paced, fun environment, and your work will be seen by millions of people. While experience is appreciated, the ability to learn and apply new technologies is equally important if not more so.  This is a salaried full-time position with benefits.  

Since all work and no play makes a dull office, we’re thoroughly committed to infusing our days with food, surprises, brain-stimulating activities and, when appropriate, costumes. As a team member at Warby Parker you can look forward to catered lunches three times a week, company outings, guest speakers, and all sorts of other goodness.

What you'll do:

• Create the world’s best help desk (troubleshooting hardware & software issues)
• Conduct diligent issue management
• Teach others technical concepts in non-technical terms
• Write amazing documentation
• Deploy, administer, and manage computer equipment (on site and remote)
• Administer software systems (internal and hosted)
• Manage VoIP system administration
• Carry out user administration / employee onboarding
• Research new systems and approaches
• Engage in general systems administration
• Provide on-call support for production operations

Qualifications:

• 3+ years of relevant work experience
• 5+ years of (work or home) experience administering Windows (XP, Vista, or 7)
• 3+ years of (work or home) experience administering Mac OS X
• Solid understanding of Internet-related applications (e-mail, FTP, browsers, etc.)
• Basic network troubleshooting and desire to learn more about networks
• Basic understanding of mobile devices (iPhones and Android)
• Ability to lift hardware weighing 50 pounds or more
• Eye for details
• Ability to work among multiple teams and communicate effectively to both technical and non-technical teammates
• Ability to keep cool and be friendly and supportive of your teammates
• A willingness to gain and share knowledge

Extra credit:

• Linux (even better if CentOS)
• Experience with user administration and directory services (Active Directory, LDAP)
• Strong desire to use, support, and commit back to open source projects

Some benefits and perks of working at Warby Parker:

• Catered Lunch (Tuesday, Wednesday, Thursday)
• Cell Phone Stipend
• Health/Vision/Dental
• Free Eyewear (Discounts for friends and family!)
• Free Gym Membership
• Bagel Wednesdays!
• Happy Hour (Thursdays)
• Quarterly Team Outings