Store Associate, NYC

Warby Parker is a transformative fashion brand offering designer eyewear at a revolutionary price while leading the way for socially-conscious businesses. Under the supervision of the Director of Retail Innovation, retail associates will have an immediate and direct impact on the success of Warby Parker through customer interactions, process ideation and improvement, and various special projects. While primarily focused on supporting our efforts to deliver the best possible overall customer experience, associates will be exposed to all functional areas of the retail business including sales, merchandising, design, finance, and partnerships.

Since all work and no play makes a dull office, we’re thoroughly committed to infusing our days with food, surprises, brain-stimulating activities and, when appropriate, costumes. As a team member at Warby Parker you can look forward to catered lunches three times a week, company outings, guest speakers, and all sorts of other goodness.

What you'll do:

• Support showroom associates with daily tasks
• Provide excellent customer service—in person, on the phone, and over e-mail
• Develop new processes to improve Warby Parker’s ability to serve customers
• Engage in special projects that align personal interests and the company’s needs
• Anything that is needed to give our customers an amazing shopping experience

Who you are:

• Exited to work in a fast-paced, high-growth startup
• Experienced with customers and great at serving them
• Organized and detail-oriented to the point of neuroticism
• A self-starter with an entrepreneurial spirit
• Positive, interested in fashion, high energy, and eager to learn